Terms of Service

PAGODA TERMS OF SERVICE

Last updated: 24 September 2026

These Terms of Service (“Terms”) apply to services provided by Pagoda Leads (“Pagoda”, “we”, “us” or “our”), of 8 Revere Way, Surrey, KT19 9RJ, to our business clients (“Client”, “you” or “your”).

By engaging Pagoda, accepting a proposal or making payment for our services, you agree to these Terms.

1. OUR SERVICES

Pagoda provides B2B lead-generation and outbound prospecting services primarily for healthcare recruitment businesses.

Depending on the service agreed with you, this may include prospect research, lead sourcing, targeted outbound campaigns, lead tracking, reporting and access to a client portal.

The precise scope, duration and deliverables of your service will be set out in the proposal, order, invoice or other written agreement provided to you.

2. NATURE OF THE SERVICE

Pagoda's role is to help create and develop potential business opportunities for our clients.

While we aim to provide relevant prospects and effective outreach, we cannot guarantee a particular number of responses, meetings, clients, placements, contracts or revenue.

Lead generation depends on factors outside Pagoda's control, including market conditions, prospect demand, the Client's offer, pricing, reputation, sales process and the Client's own follow-up.

3. CLIENT RESPONSIBILITIES

To enable us to provide the service effectively, you agree to provide accurate and timely information about your business, target market, services and Ideal Client Profile where required.

You remain responsible for your own sales process, communications with prospective clients, commercial negotiations and decisions arising from opportunities generated through Pagoda.

4. FEES AND PAYMENT

Fees and payment arrangements will be confirmed before services commence.

Unless otherwise agreed in writing, payments must be made in accordance with the payment terms stated on your invoice or service agreement.

Work may be paused where an agreed payment becomes overdue.

5. CANCELLATIONS AND REFUNDS

Because Pagoda's services involve research, campaign preparation, systems, data and other work carried out specifically for each Client, payments for work that has already commenced or been delivered will generally not be refundable.

However, where Pagoda is unable to provide a material part of the service that has been agreed and paid for, we will review the circumstances and, where appropriate, may provide a full or partial refund relating to the undelivered portion of the service.

Any refund will take into account the services and work already completed, resources committed and any third-party costs reasonably incurred in delivering the Client's campaign.

A lack of responses, conversions, meetings, placements or other commercial results does not, by itself, mean that the service has not been delivered.

Nothing in these Terms affects any rights that cannot lawfully be excluded or restricted.

6. LEADS AND RESULTS

Any leads, prospects or opportunities supplied through our service are provided as potential business opportunities.

Pagoda does not guarantee that a prospect will respond, agree to a meeting, become a customer, enter into a recruitment agreement or generate revenue for the Client.

The Client is responsible for deciding whether and how to pursue each opportunity.

7. CLIENT PORTAL AND REPORTING

Where provided, access to Pagoda's client portal is intended to help Clients monitor lead-generation activity and campaign progress.

Portal information may change as campaigns progress and should not be treated as a guarantee of future performance or revenue.

8. THIRD-PARTY SERVICES

Pagoda may use third-party software, platforms, data providers and technology to provide its services.

We are not responsible for interruptions, changes or failures caused by third-party services that are outside our reasonable control.

Where a third-party service materially affects delivery, we will take reasonable steps to minimise disruption.

9. INTELLECTUAL PROPERTY

Pagoda retains ownership of its internal processes, systems, templates, campaign methods and other proprietary materials used to provide the service.

Clients retain ownership of materials and information they provide to Pagoda.

10. CONFIDENTIALITY

Both Pagoda and the Client agree to treat confidential business information received during the engagement as confidential and not disclose it unnecessarily to third parties.

This obligation does not apply where disclosure is required by law or reasonably necessary to provide the agreed service.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Pagoda will not be responsible for indirect or consequential losses, loss of anticipated profits, loss of business opportunities or losses resulting from decisions made by a Client based on leads or opportunities generated through the service.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

12. TERMINATION

Either party may terminate the service in accordance with any notice period or minimum service period agreed in writing.

Any fees due for services already provided or costs already incurred up to the termination date remain payable.

Pagoda may suspend or terminate services where a Client materially breaches these Terms, fails to make an agreed payment or uses the service for unlawful purposes.

13. DATA AND PRIVACY

Personal information will be handled in accordance with Pagoda's Privacy Policy and applicable data-protection requirements.

Clients are also responsible for ensuring that their use of lead information and subsequent communications comply with laws and regulations applicable to their business.

14. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our services, business practices or legal requirements.

The version applicable to a particular engagement will be the version in effect when the relevant service is agreed, unless otherwise agreed in writing or a change is required by law.

15. GOVERNING LAW

These Terms and any dispute or claim arising from them will be governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction, subject to any rights that cannot legally be excluded.

6. LEADS AND RESULTS

Any leads, prospects or opportunities supplied through our service are provided as potential business opportunities.

Pagoda does not guarantee that a prospect will respond, agree to a meeting, become a customer, enter into a recruitment agreement or generate revenue for the Client.

The Client is responsible for deciding whether and how to pursue each opportunity.

7. CLIENT PORTAL AND REPORTING

Where provided, access to Pagoda's client portal is intended to help Clients monitor lead-generation activity and campaign progress.

Portal information may change as campaigns progress and should not be treated as a guarantee of future performance or revenue.

8. THIRD-PARTY SERVICES

Pagoda may use third-party software, platforms, data providers and technology to provide its services.

We are not responsible for interruptions, changes or failures caused by third-party services that are outside our reasonable control.

Where a third-party service materially affects delivery, we will take reasonable steps to minimise disruption.

9. INTELLECTUAL PROPERTY

Pagoda retains ownership of its internal processes, systems, templates, campaign methods and other proprietary materials used to provide the service.

Clients retain ownership of materials and information they provide to Pagoda.

10. CONFIDENTIALITY

Both Pagoda and the Client agree to treat confidential business information received during the engagement as confidential and not disclose it unnecessarily to third parties.

This obligation does not apply where disclosure is required by law or reasonably necessary to provide the agreed service.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Pagoda will not be responsible for indirect or consequential losses, loss of anticipated profits, loss of business opportunities or losses resulting from decisions made by a Client based on leads or opportunities generated through the service.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

12. TERMINATION

Either party may terminate the service in accordance with any notice period or minimum service period agreed in writing.

Any fees due for services already provided or costs already incurred up to the termination date remain payable.

Pagoda may suspend or terminate services where a Client materially breaches these Terms, fails to make an agreed payment or uses the service for unlawful purposes.

13. DATA AND PRIVACY

Personal information will be handled in accordance with Pagoda's Privacy Policy and applicable data-protection requirements.

Clients are also responsible for ensuring that their use of lead information and subsequent communications comply with laws and regulations applicable to their business.

14. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our services, business practices or legal requirements.

The version applicable to a particular engagement will be the version in effect when the relevant service is agreed, unless otherwise agreed in writing or a change is required by law.

15. GOVERNING LAW

These Terms and any dispute or claim arising from them will be governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction, subject to any rights that cannot legally be excluded.

16. CONTACT

If you have any questions about these Terms or your service, please contact:

Pagoda Leads

Address: 8 Revere Way, Surrey, KT19 9RJ

Email: hello@pagodaleads.co.uk

Scale Your Healthcare Recruitment Agency with Pagoda

6. LEADS AND RESULTS

​

Any leads, prospects or opportunities supplied through our service are provided as potential business opportunities.

Pagoda does not guarantee that a prospect will respond, agree to a meeting, become a customer, enter into a recruitment agreement or generate revenue for the Client.

The Client is responsible for deciding whether and how to pursue each opportunity.

​

7. CLIENT PORTAL AND REPORTING

​

Where provided, access to Pagoda's client portal is intended to help Clients monitor lead-generation activity and campaign progress.

Portal information may change as campaigns progress and should not be treated as a guarantee of future performance or revenue.

​

8. THIRD-PARTY SERVICES

​

Pagoda may use third-party software, platforms, data providers and technology to provide its services.

We are not responsible for interruptions, changes or failures caused by third-party services that are outside our reasonable control.

Where a third-party service materially affects delivery, we will take reasonable steps to minimise disruption.

​

9. INTELLECTUAL PROPERTY

​

Pagoda retains ownership of its internal processes, systems, templates, campaign methods and other proprietary materials used to provide the service.

Clients retain ownership of materials and information they provide to Pagoda.

​

10. CONFIDENTIALITY

​

Both Pagoda and the Client agree to treat confidential business information received during the engagement as confidential and not disclose it unnecessarily to third parties.

This obligation does not apply where disclosure is required by law or reasonably necessary to provide the agreed service.

11. LIMITATION OF LIABILITY

​

To the fullest extent permitted by law, Pagoda will not be responsible for indirect or consequential losses, loss of anticipated profits, loss of business opportunities or losses resulting from decisions made by a Client based on leads or opportunities generated through the service.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

​

12. TERMINATION

​

Either party may terminate the service in accordance with any notice period or minimum service period agreed in writing.

Any fees due for services already provided or costs already incurred up to the termination date remain payable.

Pagoda may suspend or terminate services where a Client materially breaches these Terms, fails to make an agreed payment or uses the service for unlawful purposes.

​

13. DATA AND PRIVACY

​

Personal information will be handled in accordance with Pagoda's Privacy Policy and applicable data-protection requirements.

Clients are also responsible for ensuring that their use of lead information and subsequent communications comply with laws and regulations applicable to their business.

​

14. CHANGES TO THESE TERMS

​

We may update these Terms from time to time to reflect changes to our services, business practices or legal requirements.

The version applicable to a particular engagement will be the version in effect when the relevant service is agreed, unless otherwise agreed in writing or a change is required by law.

​

15. GOVERNING LAW

​

These Terms and any dispute or claim arising from them will be governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction, subject to any rights that cannot legally be excluded.

​

16. CONTACT

​

If you have any questions about these Terms or your service, please contact:

​

Pagoda Leads

Address: 8 Revere Way, Surrey, KT19 9RJ

Email: hello@pagodaleads.co.uk